Content Policy and reporting illegal content

CramDeck hosts material that users create. This document says what is not allowed, how to report something, what we do about it, and how to challenge a decision. It implements Articles 14, 16 and 17 of Regulation (EU) 2022/2065 (the Digital Services Act) and forms part of the Terms of Service.

1. What is not allowed

Illegal content. Anything that is unlawful under EU law or the law of a Member State, in particular:

• child sexual abuse material,
• content that incites violence, hatred or discrimination on grounds of race, religion, nationality, ethnicity, gender, sexual orientation or disability,
• terrorist content,
• material that infringes copyright, related rights or trade marks,
• defamation and unlawful threats,
• personal data of another person published without a legal basis,
• content that breaches consumer protection law, such as hidden advertising.

Content that breaches our rules, even where it is not illegal:

• sexual content, and any nudity presented for sexual purposes,
• graphic violence or gore without an educational purpose,
• harassment, bullying or targeted abuse of a person,
• promotion of self-harm, suicide or eating disorders,
• spam, bulk unsolicited advertising, engagement farming, link schemes,
• malware, phishing and attempts to circumvent our security,
• impersonating another person or organisation,
• payment card numbers, government identifiers, login credentials, or health data identifying a real person,
• exam material published in breach of an examination board's rules or an academic integrity policy.

Medical, legal, forensic and historical material with a genuine educational purpose is allowed even where it is graphic, provided it does not identify a real person without their consent and is described accurately.

2. Where these rules apply

To everything visible to someone other than you: public and unlisted Decks, deck titles and descriptions, card content, uploaded images, usernames, display names, profile biographies and avatars.

Private Decks are not moderated proactively. They remain subject to these rules, and we will act on them if we are notified of illegal content or are required to act by law.

3. How to report

In the application. Use the report button on a public Deck or profile. Choose a category, describe the problem, and submit. If you are signed in we know who you are; if you are not, leave an email address if you want a reply.

By email. Write to hello@cramdeck.com. Include:

• a link to the content,
• an explanation of why you consider it illegal or in breach of these rules,
• if you are reporting an infringement of your own rights, a statement that you believe in good faith that the information is accurate and complete,
• your name and email address, unless the report concerns child sexual abuse material or offences against the sexual freedom or integrity of a person, where you may report anonymously.

Trusted flaggers. Once trusted flaggers are designated in Poland under Article 22 of the Digital Services Act, their notices will be given priority. Write to us to establish a channel.

4. What happens next

1. Acknowledgement. We confirm receipt without undue delay, by email where you gave us one.
2. Assessment. We review the report in a timely, diligent, non-arbitrary and objective manner. A person makes the decision. Automated tools are used only to prioritise reports and to detect duplicates.
3. Decision. We may remove the content, restrict its visibility, disable a link, restrict features on the Account, suspend the Account, or reject the report as unfounded.
4. Notification. We tell the reporter what we decided, and tell them they may appeal.
5. Statement of reasons. If we restrict content or an Account, we send the affected user a statement giving the restriction imposed and its territorial scope and duration, the facts and circumstances relied on, whether automated means were used, the legal ground or the contractual clause relied on, and how to appeal.

Where content appears to involve a threat to the life or safety of a person, we notify law enforcement, as Article 18 of the Digital Services Act requires.

Timing. We aim to decide within 7 days of a report, and faster for content that is manifestly illegal or poses a risk to a child.

5. Appeals

If you disagree with a decision — whether your content was restricted or your report was rejected — you may appeal for 6 months from the date we told you about it.

Write to hello@cramdeck.com with "Appeal" in the subject and the case reference from our message. Tell us why the decision was wrong.

A person who did not take the original decision reviews the appeal. We answer within 14 days. If we were wrong, we reverse the decision and restore the content. The procedure is free.

Appealing does not affect your right to bring the matter before a court, or to use an out-of-court dispute settlement body certified under Article 21 of the Digital Services Act once such bodies are designated in Poland.

6. Repeat offenders and misuse

Following a warning, we suspend for a reasonable period the Accounts of users who frequently supply manifestly illegal content, and the handling of reports from anyone who frequently submits manifestly unfounded reports or appeals. We decide case by case, taking into account how many items were involved, how serious they were, and whether the conduct looks deliberate.

7. Restrictions we can apply

8. Transparency

We keep records of reports, decisions and appeals for 24 months after a case closes. As a micro or small enterprise, we are currently exempt under Article 19 of the Digital Services Act from the obligations in Articles 20 to 28, including annual transparency reports. We will publish reports if we cease to qualify for the exemption.

9. Contact

JMS Sieracki sp. z o.o.
ul. ks. Pawła Pośpiecha 3A/7, 41-800 Zabrze, Poland
hello@cramdeck.com — reports, appeals, and the single point of contact under Articles 11 and 12 of the Digital Services Act. Polish and English accepted.

The Digital Services Coordinator in Poland is the President of the Office of Electronic Communications (UKE), ul. Giełdowa 7/9, 01-211 Warszawa.